At AERIX, we are committed to delivering your orders safely and within the expected timeframe. We strive to provide a reliable and seamless delivery experience, from order confirmation to final delivery.

1. Order Processing Time

• Orders are processed within 1–3 business days from the date payment is confirmed.

• During major sales events and peak seasons, processing may take up to 5 business days.

2. Delivery Time

Within the Kingdom of Saudi Arabia: Estimated delivery takes 2–5 business days after the order has been shipped.

We provide a shipment tracking link so you can monitor your order and check the latest tracking updates. You may also contact our Customer Service Team for assistance with shipment status or potential delays.

Delivery timeframes are estimates and may be affected by operational issues or exceptional circumstances beyond our control, as described in this policy.

3. Pre-Order Policy

Some products in the AERIX store may be available on a pre-order basis. These products are not immediately available for dispatch and are expected to ship once they become available, according to the estimated date displayed on the product page.

If a pre-order product is purchased together with an in-stock product in the same order, the following conditions apply:

• The entire order will be held until all products included in the order are available.

• All products will be shipped together in one shipment under a single shipping label.

• In-stock products will not be shipped separately from pre-order products within the same order.

If you wish to receive in-stock products without waiting for pre-order items, please place two separate orders: one for currently available products and another for pre-order products.

By completing payment for a pre-order product, you acknowledge that you have reviewed and agreed to the pre-order shipping arrangements described above, without prejudice to any consumer rights provided under applicable law.

Availability Dates: Estimated availability dates for pre-order products may change due to manufacturing, shipping, or supply circumstances. We will endeavor to notify you of any material updates affecting the expected availability or shipping date.

4. Exceptional Circumstances & Force Majeure

Order processing and delivery times may be affected by circumstances beyond AERIX's control, including, but not limited to:

• Political unrest or war.

• Delays in sea or air freight.

• Port closures or congestion.

• Delays or disruptions in customs clearance.

• Natural disasters or exceptional weather conditions.

• Government decisions, regulatory measures, or international restrictions.

• Supply chain disruptions or other force majeure events beyond our control.

In such circumstances:

• We will endeavor to notify you of any material delays or important updates as soon as the relevant information becomes available.

• Estimated processing and delivery timeframes may be adjusted according to the nature and impact of the exceptional circumstances.

• Delays will be handled in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. Nothing in this section exempts AERIX from its legal responsibilities or limits consumer rights.

In cases of force majeure: If the delay exceeds 90 business days beyond the announced estimated availability or delivery date, the customer may request cancellation of the order and a full refund of the amount paid, unless the customer expressly agrees to continue waiting after being informed of the delay and relevant updates.

This provision does not limit any statutory right to cancel an order and obtain a refund where applicable law grants that right before the end of this period.

5. Shipping Fees

Shipping fees are calculated automatically at checkout based on the city or country and the available shipping destination for the order.

The applicable shipping charges will be displayed before the customer confirms the order and completes payment.

6. Delivery Address & Reshipping

Please ensure that your delivery address and contact details are accurate and complete when placing your order to avoid delays or failed delivery attempts.

If the shipping carrier cannot deliver an order because the customer provided an incorrect address, failed to respond to the delivery driver, or was unavailable to receive the shipment, the customer may be charged a SAR 35 reshipping and handling fee if they request that the order be sent again. This is subject to the circumstances of the case and applicable law.

If the customer chooses to request a refund instead of redelivery in such circumstances, SAR 30 may be deducted to cover the related shipping and handling costs, subject to applicable laws and consumer rights.

These fees will not automatically apply to delays or failed deliveries that are not attributable to the customer.

7. Business Days & Timeframe Calculations

• AERIX business days are Saturday through Thursday.

• Fridays and official public holidays are excluded from the processing and delivery timeframes stated in this policy.

• Actual delivery times may vary depending on the destination, shipping carrier, and operational circumstances.

8. Shipping Responsibility & Order Tracking

Once a shipment has been handed over to the shipping carrier, the carrier will carry out transportation and delivery according to the agreed shipping arrangements. However, the AERIX team will continue to follow up on shipment delays or delivery issues and provide customers with the necessary assistance.

Handing a shipment over to a carrier does not affect any obligations or responsibilities that AERIX may have under applicable law.

9. Contact & Inquiries

If you have any questions about shipping, delivery, or the status of your order, please contact us through the following channels:

Email: info@aerixgear.com

WhatsApp: +966530025620

AERIX — Delivering with care, for a reliable experience every time.